Refund Policy
Last updated: August 21, 2026
Contact: support@nestloftpets.com
Overview
We want you to be satisfied. Because items ship from our fulfillment partner, returns are limited. Please read carefully before ordering.
Damaged or defective on arrival
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will offer a replacement or refund after review.
Wrong item
If you received the wrong product, contact us within 7 days of delivery. We will arrange a correction.
Change of mind
Change-of-mind returns are not accepted on opened pet products for hygiene reasons, unless required by law.
Late delivery
Transit times vary. Current orders typically arrive in 8–15+ business days after fulfillment. If tracking shows no movement for 15 days after shipment, contact us and we will investigate with the fulfillment partner.
How refunds work
Approved refunds are issued to the original payment method within about 5–10 business days after approval.
How to contact
Email support@nestloftpets.com with:
- Order number
- Issue summary
- Photos if relevant